LIST OF SERVICES
NDulge offers a complete list of restaurant consulting services to help you grow your sales, improve your brand image, and create systems that bring more profit to your bottom line.
WHAT WE BRING TO THE TABLE
NDulge recognizes each opportunity requires different needs, therefore we offer a complete list of restaurant consulting services designed for your specific requirements. We can help you grow your sales, improve your brand image and create systems that bring more profit to the bottom line.
OPERATIONS ASSESSMENTS
Ndulge takes a detailed look to examine each component of your restaurant to identify your successes and opportunities for improvement. After our assessment you will receive a detailed list of our findings and discuss possible solutions. We are restaurant people with hands on experience who provide real answers.
FOOD HANDLING
We perform back of the house audits to ensure proper food handling, storage and sanitation procedures are practiced.
SYSTEMS
We examine all operational material, training documents, and recipes to ensure the best practices are communicated properly.
PRODUCT QUALITY
We take a tour of your walk-ins, dry storage and kitchen lines to ensure the quality of your product is received and served is fresh.
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SERVICE
We dine in your restaurant with the prospective of a guest to ensure sales opportunities are utilized, servers and bartenders are knowledgeable, and friendly.
DAY PART PROCESSES
We observe your pre-opening, mid-day and closing procedures to maximize productivity.
FACILITIES
We tour the exterior and interior of your location to gain insight to thhe condition of your building,the condition of your equipment, and the level of maintainance.
TRAINING AND DEVELOPMENT
Ndulge realizes the foundation to a restaurant's success is its people. Training is a vital means of communication, not only to set the standard, it also creates the culture for your establishment. The investment you make to providing the tools for your employees to succeed is priceless. We specialize in creating, developing and executing training programs for every position in the restaurant. We customize the tools to better your existing training or develop new programs.
FOH TRAINING
We customize departmental specified training programs for each Front of House position (Hosts, Server, Bartender, Busser and Expediter).
HOSPITALITY WORKSHOPS
We consuct hospitality workshops to fine tune their hospitality qualities.
BOH TRAINING
We specialize in training programs to meet the need of every Back of House position (Prep, Cold Line, Hot Line).
SALES TECHNIQUE SEMINARS
We teach your FOH staff specific sales techniques in orto never pass up a sales opportunity.
LEADERSHIP DEVELOPMENT
We create Manager training material to promote leadership qualities, positive guest realtions and financial accountability.
LIQUOR, BEER & WINE EDUCATION
We work with specialists, vendors and master mixologists to educate your staff on product information and execution.
MENU DEVELOPMENT
NDulge realizes the restaurant industry is constantly evolving. Restaurant owners try to keep pace with guests' knowledge and their expectations prior to walking through your door. If you don't have fresh, flavorful, and innovative offerings the industry will pass you by. What may have worked yesterday may not work today and certainly won't work tomorrow.
MENU RESEARCH
We dive into the data and take a look at your product mix, menu layout, and the latest trends your target demographic desires.
MARKET ANALYSIS
We take a look at your competitor's menu offerings, pricepoints , and service. This process gives you the upper hand in your creations and marketing.
RECIPE DOCUMENTATION
Communication is key to executing consistently. The kitchen is where the magic begins. If your kitchen is disorganized your service will be inconsistent.
VENDOR SOURCING & DISTRIBUTION TERMS
We look at your costs and volume and offer to speak directly with vendors and negotiate MDAs.
BAR ENGINEERING
NDulge realizes your bar is where the most sales opportunities are located. Offering fresh innovative drinks is what sets you apart from your competitors. Education and execution will further capitalize on potential sales.
NEW SPIRIT IMPLEMENTATION
We have teamed with a master mixologist who is more than capable of making award winning drinks.
BAR OFFERING TRENDS
We have partnered with distributors, craft brewers and vineyards to bring you the latest trends and stronghold classics.
MIXOLOGY EDUCATION AND ASSESSMENTS
Our master mixologist offers educational tips to enhance guest experience, promote consistency, and maximize your bar sales.
PROFITABLE HAPPY HOUR AND LATE NIGHT
We understand happy hour draws guests into your bar, we also understand it raises your costs. We have the answers to draw them in and keep them spending.
BACK BAR DESIGN AND DISPLAY
We have the knowledge to design your bar for maximum efficiency while displaying product for maximum profitability
BEVERAGE MENU ENGINEERING
We have the experience to capture your guests' attention and drive their wallets to the items you want them to purchase.
HUMAN CAPITAL INVESTMENTS
The food and beverage industry should really be called the people industry. Restaurateurs strive to exceed their guests' expectations with their culinary creations and service. Restaurant owners can't be at two different places at one time, therefore they rely on your priceless commodity, their team. NDulge recognizes the importance of people, their innate qualities and value each individual brings to the table.
EMPLOYEE RELATIONS
We evaluate the means of communication throughout your organization and determine the effectiveness.
POLICY REVIEWS
We ensure your policy and procedure handbook is clear, concise and in compliance with local and federal labor laws.
HOSPITALITY RECRUITMENT
We offer sourcing, full initial screening and optional interviews of potential salaried candidates.
HUMAN RESOURCE AUDITS
We ensure each employee is accurately processed, certifications are up to date and disciplinary documentation is completed correctly.
TEAM DEVELOPMENT
We assess the effectiveness with your leadership team,and offer advice, material and leadership workshops.
BEST SAFETY PRACTICES
We develop practices to fit your company standards to ensure the well being of your staff and guests in case of an emergency .
Ndulge does not provide legal advice. If requested, Ndulge will provide recommendations only based on familiarity of the project. NDulge is not in any way liable for legal actions taken.
FINANCIAL ANALYTICS AND IT SOURCING
NDulge realizes without true numbers measuring profitability, restaurant owners and operators are unable to accurately determine the health of their business. We offer an analytical tracking service to measure operating costs in order to identify opportunities for greater profitability. We give suggestions to avoid future losses and develop systems to prevent human error.
FINANCIAL ANALYTICS
We take a look at your generated reports (generally a P&L) in order to identify opportunities to avoid future losses or human mistakes.
DATABASE ENTRY AND IMPLEMENTATION
We offer food tracking database recommendations, data entry services, and training implementation.
POINT OF SALE SYSTEMS
We have partnered with IT specialists who will guide your through the appropriate equipment and installs on your time schedule.
ROUTINE SUPPORT
NDulge realizes as companies grow there is a gray area when it comes to manpower vs. budget. We offer services on a weekly basis to help bridge the gap and keep your company running smoothly. We cater to your needs as we offer all services on a regular basis either weekly or monthly.
SECRET SHOPPER
We offer a secret shopper service to rate service quality, identify missed sales opportunities, observe operations and visually confirm standard execution.
WEEKLY ANALYTICS
We offer financial analytical services so your managers are able to be on the floor rather than in the office.
RETAINER
We have the knowledge and flexibility to help in an array of services your restaurant demands while not placing another on your payroll.